AMERICAN LEAK DETECTION OF SAN ANTONIO, LP

Our business is growing! We’re a small, family-owned company that specializes in plumbing leak detection using cutting edge-technology. We are looking for an experienced Service Manager to lead and oversee our plumbing division with a focus on exceptional customer care. In this role, you'll manage a team of technicians, ensure high-quality service delivery, and drive operational efficiency. The ideal candidate is both technically skilled and people-oriented, with strong leadership capabilities and a deep understanding of plumbing systems, codes, and safety regulations. This person will act as a key interface between the customer, the technical team, and senior management.

Key Responsibilities

• Oversee daily operations ensuring a smooth and efficient workflow
• Cultivate and lead a high-performing team of technicians and support staff by managing recruitment, scheduling and ongoing performance evaluations
• Develop, implement, and refine department processes and policies to enhance operational efficiency, quality of work, and profitability
• Maximize efficiency by tracking and analyzing KPIs (such as technician productivity, labor efficiency, customer satisfaction scores, and departmental profitability) to improve operational efficiency and team productivity
• Conduct regular, productive team meetings to communicate departmental goals, celebrate successes, address challenges, and disseminate company-wide information
• Manage department budgets; P&L responsibility for the department, including developing budgets, managing expenses, and analyzing financial performance to meet or exceed targets
• Critical role in interfacing with customers; champion and enforce superior customer service standards understanding their needs and acting as the final point of escalation for complex customer issues, ensuring timely and satisfactory resolutions
• Work closely with the Marketing department to drive business growth; formulate and execute innovative strategies aimed at growing the business and expanding the customer base through targeted marketing and retention efforts
• Identify, analyze and resolve issues/conflicts with the service team; identify and resolve inter-departmental conflicts or workflow bottlenecks that may impact service delivery or customer service
• Assist in the development and delivery of technical training programs for internal staff
• Uphold and enforce a strict culture of safety within the workplace, ensuring compliance with all local, state, and federal health and safety regulations (e.g. OSHA)

Qualifications

• Strong leadership and customer management abilities
• Proven work experience of at least 3-5 years, in a trade industry preferred (Plumbing / HVAC / Mechanical / Utility Surveying)
• Business degree or relevant professional qualification / certification preferred
• Work experience in strategic planning and business development
• Exceptional organizational and multi-tasking skills
• Advanced trouble shooting skills
• Excellent verbal and written communication skills
• Experience using ServiceTitan field service management / operating system preferred

This is a full-time position with salary based pay. Compensation is commensurate with experience and qualifications. We are an equal opportunity employer.